Booking Terms
How paint pickup works, what we take, and how cancellations and refunds work. Last updated October 23, 2026.
What you're booking
You book a pickup day, not a time. On that day, put your paint outside by 8 a.m. at the address you gave us (by the door, garage or curb). Our team comes by between 8 a.m. and 6 p.m. local time and picks it up by the end of the day. You don't need to be home. If you booked an inside or stairs pickup, someone needs to be home between 8 a.m. and 6 p.m. to let us in. Pickups run Monday through Saturday. We don't do same-day or Sunday pickups.
What we take
Water-based (latex or acrylic) house paint, primer, stain and varnish, in labeled, sealed containers that aren't leaking. We don't take oil-based paint, spray cans, solvents, thinners, unlabeled or leaking containers, or other chemicals. You can book up to 50 gallons online; larger loads need a custom quote.
Price and payment
Your price is set by the number and size of containers you book, with an $89 minimum per pickup, plus $15 for an inside or stairs carry. You see the total before you pay. You pay up front through Stripe, and your pickup is confirmed once payment goes through. We don't store your card number.
If the count is different
Count each container by its labeled size, even if it's partly empty. If there are more containers than you booked, we'll contact you first: you can pay the difference, or we'll leave the extra containers. Fewer containers than booked doesn't lower the total below the $89 minimum.
Items we can't take
If something on the pile isn't on our list (oil-based paint, spray cans, solvents, leaking or unlabeled cans), we'll leave it where it is. We'll refund the container charge for anything we leave, but the $89 minimum still applies to the pickup.
Cancel or change your day
Cancel or change your pickup day by 6 p.m. local time the day before, and we'll refund you in full or move it to a new day at no charge. After that, we can move your pickup to a new day once at no charge, but we can't refund it. To cancel or reschedule, email hello@paintagain.org or call (720) 526-0449 with your booking reference.
If we can't pick up
If your paint isn't out when we arrive, or we can't reach it (for example, a locked gate), we'll contact you to set one new day at no charge. If the second pickup is also missed, the order isn't refunded. If we miss your day or can't serve your address, we'll offer a new day or a full refund, whichever you prefer.
Refunds
Refunds go back to the card or payment method you used, through Stripe. Banks usually take 5 to 10 business days to show them.
After pickup
Once we pick it up, the paint is our responsibility. We take it to a facility that accepts it for recycling or proper disposal.
Questions
Email hello@paintagain.org or call (720) 526-0449. Please include your booking reference.
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